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Hotel Industry
Hospitality
industry comprising of hotel and catering industries is the fastest
growing industry in the world. It is a key component of the travel
industry and is one of the major employers. In the Indian context too the
sector has witnessed booming growth in the past decade or two especially
after the opening of the economy. Besides India with its rich historical
past and varied geographical locations like hill stations and beaches, has
always been very attractive tourist destination. Efforts by the government
to promote India as a prime tourist destination in the world is paying
dividends and there has been a definite increase in the volume of
international tourists visiting the country. More encouraging has been the
steady growth in the number of Indians travelling within the country both
for pleasure and business as fallout of the increasing levels of income
and education. All this has augured well for the hotel industry, which has
grown tremendously both in terms of capacity and service.
Hotels
cater to different categories of clientele and therefore the industry
offers services varying from the super deluxe category to budget category.
The hotel industry includes leisure and travel industries as well as food
and catering business. The industry is still evolving in our country and
has a huge employment potential. In fact, supply of trained manpower in
this sector is far below the demand.
The
employment opportunities in this sector varies within the industry and is
largely dependent on the size of the hotel, the hotel chain, the clientele
it caters to and the purpose it is made for. The efficient functioning of
any hotel - large or small depends on the performance of its key
departments like front office, housekeeping, and food & beverages.
Personnel working in these departments require specific training and
skills. With the greatest demand for services during customers’ leisure
hours one needs to be on duty during the evenings as well as holidays.
Educational
Qualification:
There
are several options available at the entry level to join the hotel
industry which have been discussed below:
At
the craft level There
are thirteen Food-Craft Institutes under the Ministry of Tourism that
impart craft level courses. Candidates after having passed class Xth are
eligible for joining these courses. Jobs available after doing the
training are those of room attendants, chambermaids, cooking assistant,
cooks, receptions bellboys etc.
At
Diploma Level The
3 year Diploma in Hotel Management program can be pursued in the
institutes accredited to the National Council 0f Hotel Management and
Catering Technology (National Council) a body under the Department of
Tourism or state government run institutes, universities and private
institutes. Selection to the diploma courses is through an entrance exam
followed by interview and group discussion. Candidates after completing
class XIIth, in any subject are eligible to take the entrance exam. Entry
is direct at the middle management level after doing the diploma course.
The
well-known hotel chains like Oberois and Welcome Group have their own
institutes and conduct diploma/degree level courses in hotel management.
Eligibility for entry varies from institute to institute and selection is
based on written test, interview and group discussion. Some of these
institutes also provide good stipend during the training period.
At
Graduate Level
Graduates in any stream with good presentation skills, personality and
language articulation are directly recruited for training for prospective
management positions, in areas such as the Front Office.